Help Center

The shipping time and rates will depend on your exact location. However, it usually takes only 3-10 business days for product fulfillment and shipping to the US and 7-14 business days for international product fulfillment and shipping.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. On our store website there is a menu item that says "Track my Order". Select this option and it will take you to a page where you can submit your tracking number to see updates on shipment. 

 Please note that the tracking information will be displayed 2-5 days after you receiving that email.

To purchase HOPEww merch click here. 

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the order has been fulfilled by our vendor and passed along to the mail service. 

To purchase HOPEww merch click here. 

We are unable to account for any additional customs/shipping fee's incurred after the package is shipped from our vendors facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable to request the additional charges as those are in place through your countries customs, specifically.

*only applicable to some international locations

To purchase HOPEww merch click here. 

We offer safe shopping and accept payment via Paypal, Google Pay, Apple Pay, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar. 

To purchase HOPEww merch click here. 

Our products are listed in US Dollar. We are working on a currency converter to automatically convert to your currency preference but at the moment only the US Dollar.

To purchase HOPEww merch click here. 

First of all, visit our store at: https://store.hopeww.org

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

To purchase HOPEww merch click here. 

Yes, only if the order is defective.

Being that we do not inventory any items or make them in house, when an order is placed the order is passed through to our vendor who then takes care of the rest of the process including passing the items on to the shipping method selected.

All sent packages are marked with the Vendors return Address (Not HOPEww address), so that if the package is returned for any reason (wrong address, broken, etc.) it will come back to the vendor and they can take care of it. 

Please feel free to contact us at store.hopeww.org and we can help with the return process. Thanks! 

To purchase HOPEww merch click here.